How to Market Assisted Living Facilities: 6 Effective Tips

As the population of seniors in the United States grows, so does the demand for assisted living facilities. These facilities provide a much-needed service to seniors who need help with activities of daily living, such as bathing, dressing, and eating.

However, opening an assisted living facility is not enough. You also need to market your business to attract residents and their families. Here are some ways to market assisted living facilities:

1. Use A Digital Marketing Approach

The internet is an excellent medium for marketing anything and assisted living facilities are no different. By using digital strategies in your assisted living marketing, you can reach out to potential customers who may be searching for this type of service online. Here are several tips on how to market your assisted living facility effectively:

  • Use social media platforms: Platforms such as Facebook, Twitter, and LinkedIn offer a great way to connect with potential customers. Make sure to post regular updates about your facility and what it has to offer. You can also use these platforms to run promotional campaigns or contests.
  • Create a website: A well-designed website is another excellent way to market your assisted living facility. Include clear information about your services, location, and contact details. Use attractive visuals and easy-to-navigate menus.
  • Use search engine optimisation: Optimise your website and social media platforms for better visibility in search engine results. Use relevant keywords and phrases so that potential customers can easily find you online.
  • Advertise online: Place ads on relevant websites or search engines. Make sure to target your ads to the right audience so that they are more likely to click on them.
  • Send e-newsletters: Keep in touch with potential customers by sending them regular e-newsletters. Include information about new services, special offers, or upcoming events at your facility.

2. Get Involved in Your Community

One of the best ways to market your assisted living facility is to get involved in your community. There are many ways to do this, such as volunteering, sponsoring events, or becoming a member of a local chamber of commerce.

Giving back to your community is always a good idea. But did you know that getting involved in corporate social responsibility can actually help you market your assisted living facility? Here’s how:

  • People will see that you’re a business that cares about more than just making money.
  • You’ll get free publicity as people talk about your involvement in the community.
  • You’ll meet potential customers and clients who may not have otherwise heard of your business.
  • You’ll build goodwill in the community, which can lead to word-of-mouth marketing for your facility.
  • You may even be able to partner with other businesses or organisations in the community on events or projects, which can help increase your visibility.

So, if you’re looking for an effective way to market your assisted living facility, consider getting involved in your community. It’s a great way to build relationships and goodwill, while also getting some free publicity for your business.

3. Use Targeted Marketing Techniques

Another way to market your assisted living facility is to use targeted marketing techniques. This means identifying your target market and then using specific marketing strategies to reach them.

For example, if you’re trying to attract seniors who need help with memory care, you would use different marketing strategies than if you were trying to attract seniors who are independent but need some assistance with activities of daily living.

Some common targeted marketing techniques include online advertising, direct mail, and print advertising.

4. Build Relationships with Referral Sources

A referral source is any person or organisation that can refer potential residents to your assisted living facility. These sources can be individuals, such as doctors or social workers, or organisations, such as senior centres.

Building relationships with referral sources is a great way to market your assisted living facility because it helps you reach potential residents who might not be aware of your facility.

To build relationships with referral sources, you can attend networking events, participate in trade shows, or offer continuing education courses. You can also provide them with information about your facilities, such as brochures or website links.

5. Focus on Quality Care

When marketing your assisted living facility, it’s important to focus on the quality of care you provide. This is one of the main concerns of potential residents and their families, so it’s important to reassure them that your staff is highly trained and experienced.

You can do this by highlighting the qualifications of your staff on your website and in your marketing materials. You should also include testimonials from current residents and their families that attest to the quality of care at your facility.

6. Create a Brand Identity

Creating a strong brand identity for your assisted living facility can help you attract more residents. Your brand should be unique and memorable, and it should reflect the values of your facility.

To create a brand identity, you need to develop a logo, slogan, and mission statement. You should also choose colours and fonts that will be used in all of your marketing materials.

By following these tips, you can improve your marketing efforts and attract more residents to your assisted living facility.

Artificial Intelligence (AI): A Game Changer for Digital Marketing

Undeniably, Artificial Intelligence (AI) has changed the way brands communicate with people. Real-time responses have become a thing. Besides, AI has completely altered the way marketing campaigns are managed.

If you are new to the concept of using AI in the digital marketing domain, this post can help.

Artificial intelligence actively helps businesses in: 

  • Coming up with effective digital marketing strategies
  • Enhancing campaigns, and 
  • Tripling returns on investments 

If you observe, you’ll realise there are already many AI applications we use, such as: 

  • Self-driving automobiles
  • Smartphones 
  • Smart lifestyle devices

There are various ways through which AI applications can support digital marketing. We shall talk about some of them in detail below.

AI in Digital Marketing

Artificial intelligence in digital marketing indicates how we can use this technology to: 

  • Drive more online sales
  • Improve customer experience, and 
  • Speed up and optimise various digital marketing tasks.

In the beginning, marketing professionals feared integrating AI in their digital marketing ventures. Soon, big names like Alibaba, Amazon, and eBay started using it. And they extracted incredible results.

AI Benefiting Different Businesses

Amazon was one of the first companies to have integrated AI into their digital domain. They designed a personalised recommendation system by using artificial intelligence.

This greatly improved the user experience. Their online customers started getting relevant recommendations based on their previous shopping preferences.

Similarly, AI has proved its importance for non-profit digital marketing as well. There are many ways non-profit online marketing campaigns can succeed with the help of AI.

For example, the AI-backed predictive analysis can help NGOs in:

  • Getting more positive responses to direct mails and emails
  • Boosting regular donation programs
  • Targeting donors with the right propensity 

By making AI an integral part of their non-profit digital marketing strategy, GreenPeace AU, Parkinson’s UK, and other NGOs have been able to:

  • Improve segmentation techniques to target potential donors.
  • Send the right message across to relevant segments.
  • Target more donors who are likely to respond to their fundraising campaigns.

Implementation of AI in Digital Marketing

Whether it is an NGO digital strategy or a normal one, AI can make a big impact. Here is how you can implement AI into digital marketing:


One of the best examples of AI in digital marketing is chatbots. Chatbots are computer programs. They use conversational AI to simulate conversation with a human user. It can be done via messenger applications, website chat boxes, and telephones.

Chatbots reduce the reliance on service agents with incredible cost-efficiency. Using rule-based language applications, they can engage customers. This, in turn, elevates the online shopping experience to a whole new level.

For example:

  • Quick Query Resolution: Chatbots can drive conversations with customers via live chat functions. Now, customers don’t have to wait for a service agent. They can get all their answers in real-time. 
  • Data Collection: Chatbots can collect more data from the users. In turn, they provide them with more relevant information.

It’s relatively common and a lot of brands have now used chatbots to up their marketing game. For instance, Sephora has launched a chatbot on its website that gives beauty tips.

Targeted Marketing

How do you get loads of suggestions based on previous searches? Well, that is also AI, using targeted marketing to upscale your search engine results.

It includes: 

  • Creating separate advertisements and marketing campaigns.
  • Targeting separate audiences based on their requirements.

For instance, you could have searched for “hockey sticks”. Later, you got tons of advertisements for hockey sticks from different brands.

So, if you’re wondering how to market non-profits, this technique can give you a good start. By using AI, you can:

  • Collect demographics of potential donors.
  • Send the right message across to a specific group.

Predictive Analysis

As they say, ‘data is the new oil’. It’s a precious asset that companies spend a considerable budget to acquire. They can come up with targeted marketing campaigns based on user data.

Now, think about adding AI to data analysis. What will it do?

  • It will take you beyond merely understanding customer behaviour. 
  • You can predict what the customer is likely to do in the future.

AI algorithms are extremely efficient and fast. So, you can throw in large data and its processed output will be available within seconds.

What’s so interesting about predictive analysis is:

  • They show customer behaviours.
  • Tell you the optimum product prices for better sales.

AI predictive tools will become an essential part of future marketing campaigns.

These tools can also improve a non-profit digital marketing strategy in the same manner. You can use them to know – for instance, how many donors can contribute to your upcoming event.

Content Generation

Can artificial intelligence produce content? Well, with some exceptions, it can!

News portals like Forbes, CNN, and AP are already using applications. For example, Wordsmith and Quill can generate content that increases their visitors.

Of course, AI can’t possibly come up with opinionated articles and columns. However, AI software can create reports and analyses. It can research tons of data to create informative content.

It can be time-saving and generate a lot of clicks on your website, driving way more traffic than before. But still, it’s too early to put all your eggs in the AI basket. It still lacks the element of creativity and human-friendliness of a professional copywriter.

Instead, hiring a professional content marketing service would be better. A professional service knows: 

  • When to leverage AI tools, and 
  • What tools can help you come up with the best content 

For example, tools like Grammarly, Hemingway Editor, and others can reduce content-generation time. These AI-supported tools can help you edit and improve an article written by a human.

Personalised Product Recommendations

Have you ever visited websites that asked for your specific information? Most of you did.

That is the AI talking, and trying to collect your relevant data. This is how it can provide you with personalised product recommendations.

Now think about the experience the first-time visitor will have when they get what they need. This way, the chances of them turning into regular customers are much higher.

AI-backed digital marketing helps you know a lot about your visitors:

  • Personal preferences
  • Likes and dislikes
  • Interests

Based on that, you can recommend products they will surely purchase.


As you have read, AI can play an integral part in the future of digital marketing.

  • It can go through millions of data units that a human can’t.
  • It offers various applications in the digital marketing domain.
  • These applications have been evolving with time.

So, we can expect more targeted results from AI-backed digital marketing.