Eversheds Sutherland announces the appointment of Rachel Broquard, a partner in its Corporate group, to the newly created role of Service Excellence Partner, effective from 1 April 2020.
This new role is an evolution of that previously held by Andrew McManus, who led the firm’s Client Technology and Innovation team. The new role will incorporate and more holistic approach to client service.
Client-facing technology will be a key part of Rachel’s responsibilities, but with a broader remit to include client service excellence, legal project management and knowledge in the client context. She will also lead on the firm’s innovation agenda.
Rachel has an outstanding track-record in cross-border M&A transactions and forging major client relationships, fulfilling the role of Client or Deputy Client Partner for a number of the firm’s key clients. She has long combined front line transactional work with a passion for innovative client service solutions, often with a technology angle, and has been instrumental in developing a number of Eversheds Sutherland’s client technology offerings including the firm’s flagship M&A project management tool, Dealmaster.
Keith Froud, Managing Partner, Eversheds Sutherland (International) comments: “This is a significant appointment for the firm and I am delighted that Rachel has accepted the position. Taking our approach to service excellence to another level is a strategic priority for us in the coming period, and Rachel has a fantastic track record in this area. She has a long history of delivering innovative, high quality solutions for clients and will make a huge contribution in her new role.”
Rachel Broquard, Service Excellence Partner, Eversheds Sutherland (International) comments: “I am delighted to have been appointed to this role – a first for Eversheds Sutherland – with a focus on service excellence, and am looking forward to close collaboration with our clients and many colleagues across the firm.”