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Deloitte Legal announces new head of Legal Management Consulting

Deloitte Legal has today announced the appointment of Jack Diggle as lead partner for its Legal Management Consulting (LMC) arm.

Joining this month, Jack is responsible for expanding Deloitte Legal’s offerings in this space by developing new capabilities and building on Deloitte Legal’s existing technology, change and operations teams. Jack was previously vice president and global head of consulting at alternative legal services provider Elevate Services. He also headed up legal transformation at Barclays, leading the strategic change agenda for its in-house legal department.

In addition, Craig Conte and Tom Birdseye will be joining to help build out Deloitte Legal’s consultancy offerings to in-house legal teams, contracting functions and law firms. Craig Conte is a globally renowned expert in contract management and consulting using technology and a range of legal managed services. A qualified lawyer with more than 20 years’ experience spanning a number of US law firms and geographies, Craig’s recent roles include being global head of contracts consulting at Elevate and head of the contracts and commercial management service line at Capgemini.

Tom Birdseye is a legal management consultant with over 20 years’ experience in change and transformation. He will focus on expanding Deloitte Legal’s work with both in-house legal teams and law firms seeking to increase the efficiency and effectiveness of their operations. Most recently he was head of EMEA consulting at Elevate and prior to this he was global head of change management at Freshfields Bruckhaus Deringer.

The appointments follow the firm’s hiring of Emily Foges to head up its Legal Managed Services business, announced earlier in the summer.

Michael Castle, UK managing partner at Deloitte Legal, commented: “Today’s world requires a new approach to the delivery of legal services. Now more than ever, legal departments are having to address the challenge of dealing with increasing complexity and demand with the same or fewer resources.

“Jack, Craig and Tom have a wealth of experience between them which will help these departments and contracting teams rethink their operating models, achieve greater efficiencies and increase the value they deliver back to the business. They are recognised market leaders and these appointments will ensure that Deloitte Legal continues its commitment to provide new and integrated solutions for clients.”

Jack Diggle, lead partner for legal management consulting at Deloitte Legal, added: “General Counsel and legal departments are facing multiple challenges: a heightened regulatory environment, increased workloads and the acceleration of new digitally-enabled, agile operating models.

“By focusing on people, processes and technology, it is possible for legal and contracts teams to work in a smarter way to meet the challenges that lie ahead. I am looking forward to building on Deloitte Legal’s experience in this space and helping our clients’ legal operations.”

Globally, Deloitte Legal is made up of more than 2,500 professionals operating in more than 80 countries.

Deloitte Legal has more than 250 people in the UK, delivering technology-enabled legal solutions in areas such as employment, litigation, corporate and commercial and immigration, including more than 85 client-facing practicing lawyers.

Deloitte Legal launches next generation technology programme

Deloitte Legal is today announcing the launch of Deloitte Legal Ventures, a new programme that re-imagines how lawyers engage with early stage companies.

Nearly 400 pre-seed to Series A companies were analysed and evaluated based on their products, teams and alignment to Deloitte Legal’s current and future legal technology capability. Following this extensive analysis, 14 companies were hand-selected to form the first cohort of the Deloitte Legal Ventures programme.

The chosen companies operate in areas such as execution technology, artificial intelligence, data analytics and predictive analytics. The programme will see Deloitte Legal become a user of the products and services offered by the chosen start-ups.

Deloitte Legal Ventures will provide the companies with access to consulting, technology, legal and investment experts from across Deloitte. Through Deloitte’s proprietary Venture Path methodology, these experts will stress-test products, services, business models and strategies in a transparent and structured way to identify scalability. This will in turn accelerate the on-boarding, uptake and usage of the products and services.

Laura Bygrave, innovation and Ventures lead at Deloitte Legal, commented: “Complex buying processes within large corporates can mean early stage companies go out of business by the time a decision to proceed is made.

“We are focused on developing long-term, meaningful relationships with these companies. Starting as the user enables us to understand how a product or service can transform how we work and how it can benefit our clients. Importantly, we are not seeking to achieve exclusivity through these relationships; we do not want to impose any restrictions that could hinder product development and growth.”

Michael Castle, managing partner for Deloitte Legal, added: “New technologies have revolutionised a number of industries in recent years, but so far the legal sector has lagged behind. Collaborating with pioneering companies will drive innovation forward, allowing both parties to benefit from cumulative learning. We believe this is a different approach that will redefine the way legal services will be delivered in the future.”

Proving the proof-of-concept

A significant focus of the Deloitte Legal Ventures programme will be around accurately measuring the proof-of-concept process. For each company, a prioritised set of assumptions will be tested using specific metrics that will allow both parties to agree on what success looks like from the outset.

Almost two-thirds of the selected companies already have operational products or services with a number of existing clients. The rest of the cohort are either at a ‘very-early’, pre-revenue stage of development, or have chosen to work with Deloitte Legal in order to develop their offering further in a sandbox environment.

Scott Campbell, partner at Deloitte and leader of Deloitte Ventures, commented: “The process of working with big businesses can mean start-up companies often struggle to understand how their proof-of-concepts are being measured. In reality, big businesses can be nervous to let pilots loose on real customers, and the business and the start-up often need to adapt in line with advancing technology and changing expectations. We’re looking forward to providing transparency and clarity around this critical factor which can be the difference between success and failure.”