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Duane Morris Named to BTI Client Service 30

Duane Morris LLP has been named to the BTI Client Service 30: Best of the Best in Client Service Delivery.

The designation, part of BTI Client Service A-Team 2021: Survey of Law Firm Client Service Performance, marks the firm’s first appearance among what BTI Consulting Group considers the “elite firms that outperform everyone else” in terms of client service.

Based on BTI’s annual survey of a broad cross section of over 350 general counsels and associate general counsels at the nation’s largest corporations and private companies, the report describes Duane Morris as steadily climbing the rankings over the past five years and now “blazing into the top half of the BTI Client Service 30.”

BTI’s report notes that, “Alongside Best of the Best distinction in providing value, Duane Morris stands out as a Leader in 8 of the 17 activities clients look for in a superior client service performance. The firm has been investing in its client service, client teams, and industry initiatives—clearly recognised and appreciated by clients.”

Additional client comments include:

  • They have a strong focus on understanding the business and what we need, as well as partnering well with business and leadership.
  • They have a ton of global resources, can scale up, are very responsive, and offer a single relationship manager.
  • They provide clarity of communications and practicality of recommendations.

According to BTI’s in-depth interviews with general counsels and other in-house legal officials, only 282 law firms – down from 340 last year – were singled out by legal decision-makers for their prowess in at least one of the 17 activities driving superior client relationships.

The activities include: advising on business issues; unprompted communication; fielding the absolute best team; understands client’s business; mobilises resources quickly; quickly assesses the situation; client focus; provides value for the dollar; commitment to help; anticipates client’s needs; innovative approach; deals with unexpected changes; quality products; legal skills; keeps clients informed; handles problems; and meets core scope.

Global Digital Transformation Firm Awarded by Forbes

Forbes is an American business magazine owned by Integrated Whale Media Investments and the Forbes family. Published eight times a year, it features articles on finance, industry, investing, and marketing topics.

Trianz, a global digital transformation consulting and technology services firm, has achieved its second consecutive year recognition as one of “America’s Best Management Consulting Firms” by Forbes in its 4th annual listing comprising 218 firms.

This year’s list, like last year’s, spotlights Trianz once again for its best-in-class advisory excellence. Forbes collaborated with the business intelligence and analytics company, Statista, to assess firms’ performances.

Trianz’ business theme, “Digital Evolution Simplified,” reflects its commitment to helping organisations across industries overcome dynamic digital age challenges through simple, yet effective, techniques.

The firm collaborates with business and technology leaders to transition their organisations into digital enterprises by delivering industry-leading Cloud, Analytics, Digital, Infrastructure, and Security solutions, in addition to superior Managed Services that ensure long-term success.

The firm’s unique delivery model, collaborative consulting approach, and its ability to deploy impactful, game-changing technologies together provide superior value to clients.

The 2019 list was tallied based on a two-phase study comprising an expert survey and a client survey covering senior executives, who have previously worked with management consultancies.

Trianz Firm Overview

Trianz simplifies digital evolutions through effective strategies and excellence in execution. Collaborating with business and technology leaders, we help formulate and execute operational strategies to achieve intended business outcomes by bringing the best of consulting, technology experiences and execution models.

Powered by knowledge, research, and perspectives, we enable clients to transition to a digital enterprise by leveraging Cloud, Analytics, Digital, Infrastructure and Security paradigms.

With offices in Silicon Valley, Washington DC Metro, Rosemont, Chicago, Austin, Boston, Denver, Irvine, Raleigh, San Francisco, Seattle, New York, Dubai, Bengaluru, Hyderabad and Chennai, we serve Fortune 1000 and emerging organisations across industries globally.