Digital transformation is the adoption of digital technology by an organisation. Common goals for its implementation are to improve efficiency, value or innovation.
Mindtree has been named the winner of the 2019 ISG Star of Excellence Award™, the industry’s first and only recognition program that ranks providers on the quality of their services based on direct feedback from enterprise clients.
Mindtree delivers digital transformation and technology services from ideation to execution, enabling Global 2000 clients to outperform the competition. “Born digital,” Mindtree takes an agile, collaborative approach to creating customised solutions across the digital value chain.
Mindtree achieved the highest cumulative client experience score for the quality of its core technology services.
In addition to this global award, Mindtree also ranked second in the Emerging Tech category, was recognised as the regional winner in North America and Asia Pacific, as well as for achieving the top score for its application development and maintenance services.
Key strengths cited by customers include:
- People and Collaboration – Mindtree demonstrates a broad and niche understanding of business that enables them to work seamlessly with suppliers in the ecosystem and be proactive in identifying and solving issues. Responsiveness, capability of personnel and organisational culture alignment were also core factors;
- Innovating and Execution – Mindtree leverages broad experience to provide value beyond scope and solve business challenges through innovation. Mindtree successfully executes on innovation ideas, delivers on expectations and provides continuous improvement support;
- Customer Loyalty – Mindtree ranked highest in customer loyalty driven by the large proportion of participants considered loyal enthusiasts who will keep buying and referring others;
- Strategic Partners – More than half of participants viewed their relationship with Mindtree as strategic in nature, as either a Business Partner or trusted Technology Adviser.
Through its “Voice of the Customer” study, ISG surveyed more than 1400 enterprise customers to obtain their feedback on providers’ service quality.
The enterprise respondents all have direct exposure to providers and represent a broad cross section of industries, company sizes, geographies and areas of responsibility.
Respondents were asked to provide their feedback across eight broad categories of service quality: collaboration, execution, governance, teams and innovation, and incubation, enablement and acceleration. Survey responses were scored mathematically, without interpretation by ISG, to determine the winners.