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Business Tips on Improving the Communication Quality With Clients

In today’s digital era, technology has widened what it’s possible for a single business to achieve. Companies can now have clients and customers from all over the world; they can have an impact on the other side of the globe. As wonderful as this is, it does require an internal shift when it comes to communication.

Humans are pretty good at talking to each other face to face—we tend to pick up on subtle cues that someone is not feeling great, and we offer so much additional context and meaning to our words with our posture, expression, hand gestures, and body language. Most methods of digital communication rely heavily on word choice and grammar to express our ideas.

The following will explore a few things that you can do to help improve your communication with clients, no matter how far away they are.

When Appropriate, Include Voice

Whenever it’s appropriate, you want to include your voice in your communication methods. Hearing another human’s voice and tone can radically alter how connected a client feels to the business that is working with them as it helps create a bond, a sense of connection, and a deeper understanding of the emotion behind the words being shared. If you have clients that are far away, maybe consider sip-trunking to help facilitate international phone calls. You don’t need to speak on the phone for every discussion, but putting in the effort to have your actual voice heard on occasion can help build a lasting relationship with a client. This is particularly important if you’re about to deliver positive news to your client.

Find A Hybrid System

No matter what software and services you employ to keep things running smoothly with your clients and other members of your virtual team, you want to be sure that you’re offering hybrid communication options; this means both face-to-face/voice call options and hyper efficient group chat/project management software options. This will allow people to be able to get the type of communication they need regardless of what stage the project is in.

For example, if someone has completed a task that allows other people to carry on with the project, a simple message to those people or the marking of a task completed on a project management software should be enough to convey that message. However, if there is a problem that requires some brainstorming and talking through of an issue, many people find a video call or a phone call to be more effective.

It’s also vital for everyone involved in a project to feel like they’re working with humans, not just machines. Having the occasional voice or video call can help people feel that connection.

Keep Your Meetings Short

Just like traditional meetings in the office, virtual meetings need to be kept short. There’s nothing more frustrating to a client or staff member than a forty-five-minute meeting that could have been a two-line email. Consistently, some of the top managers in the world cite keeping their meetings short and under control as a big factor in their success. You don’t want anyone involved in a project feeling bored, as this is going to negatively influence the energy and passion people put into the work at hand. You also don’t want to be wasting anyone’s time. It’s all too easy to feel like people have more time if they’re working from home, but this is often an unfair assumption.

Build In Time Zone Awareness

One feature that you absolutely need if you’re communicating with people all over the world is a constant reminder of what time it is locally for whomever you’re communicating with. Many applications offer this feature and include a local time beside each person’s name within the app. If one of your platforms or communication enhancing technologies doesn’t have this, find a way to incorporate it. It’s all too easy to miscalculate and send someone a message at 4 am their time. This can also help people have realistic expectations of when they should expect a response. If it’s 9 pm for someone else, they’re likely not going to be checking their messages until the following morning, meaning you could have a twelve-hour wait.

The above information should help you better manage your communication with clients around the world. Of course, every client is different, and this means you might want to speak to new clients about their preferred methods of communication. Some people aren’t able to answer calls during certain hours; others are on their email at every moment. Be willing to pivot to meet your client’s communication needs and preferences.

Digital Transformation Brand Wins Excellence Award

Digital transformation is the adoption of digital technology by an organisation. Common goals for its implementation are to improve efficiency, value or innovation.

Mindtree has been named the winner of the 2019 ISG Star of Excellence Award™, the industry’s first and only recognition program that ranks providers on the quality of their services based on direct feedback from enterprise clients.

Mindtree delivers digital transformation and technology services from ideation to execution, enabling Global 2000 clients to outperform the competition. “Born digital,” Mindtree takes an agile, collaborative approach to creating customised solutions across the digital value chain.

Mindtree achieved the highest cumulative client experience score for the quality of its core technology services.

In addition to this global award, Mindtree also ranked second in the Emerging Tech category, was recognised as the regional winner in North America and Asia Pacific, as well as for achieving the top score for its application development and maintenance services.

Key strengths cited by customers include:

  • People and Collaboration – Mindtree demonstrates a broad and niche understanding of business that enables them to work seamlessly with suppliers in the ecosystem and be proactive in identifying and solving issues. Responsiveness, capability of personnel and organisational culture alignment were also core factors;
  • Innovating and Execution – Mindtree leverages broad experience to provide value beyond scope and solve business challenges through innovation. Mindtree successfully executes on innovation ideas, delivers on expectations and provides continuous improvement support;
  • Customer Loyalty – Mindtree ranked highest in customer loyalty driven by the large proportion of participants considered loyal enthusiasts who will keep buying and referring others;
  • Strategic Partners – More than half of participants viewed their relationship with Mindtree as strategic in nature, as either a Business Partner or trusted Technology Adviser.

Through its “Voice of the Customer” study, ISG surveyed more than 1400 enterprise customers to obtain their feedback on providers’ service quality.

The enterprise respondents all have direct exposure to providers and represent a broad cross section of industries, company sizes, geographies and areas of responsibility.

Respondents were asked to provide their feedback across eight broad categories of service quality: collaboration, execution, governance, teams and innovation, and incubation, enablement and acceleration. Survey responses were scored mathematically, without interpretation by ISG, to determine the winners.

Intellitek Systems Announces Launch of Accountancy Solution

Accountancy is the measurement, processing, and communication of financial and non financial information about economic entities such as businesses and corporations.

To help accountancy firms tackle digital transformation for both themselves and their clients, while also enhancing the profitability of their practices, Intellitek Systems today announced the launch of its Accounting Partner Centre of Excellence.

Accounting firms, payroll providers, and other business advisory professionals who join the Intellitek Systems Accounting Partner Centre of Excellence are eligible to re-sell Intellitek’s ERP, CRM, payroll, and accounting software white labelled and customised to match the partner’s brand.

In addition to revenue generated from offering the software solutions, partners will receive referrals from Intellitek Systems and have opportunities to further increase revenue opportunities by optionally offering software implementation services and receiving referrals from Intellitek Systems and fellow partners for their standard accounting, payroll, or advisory services.

“By expanding our accounting partner program into a full-fledged Center of Excellence, Intellitek’s network of accounting, tax, and business advisory professionals will have access to Intellitek Systems’ more than a decade-long experience of delivering leading ERP, CRM, accounting, and payroll technologies.

Likewise, Intellitek will benefit from having a network of trusted advisors that we can be confident will service our clients with the same level of excellence and integrity that we ourselves provide,” commented Matthew May, Founder and Chief Project Engineer at Intellitek Systems.

Integrating your company’s business processes and industry best practices into traditional packaged software is either an extremely expensive or outright impossible proposition. That is what separates IntelliTek Systems from the rest of the software industry.

Unlike the old guard software companies, IntelliTek Systems combines our practical business knowledge with your business processes to develop technology solutions that work the way you work. Technology should make running a business easier, not more complex.

That is IntelliTek Systems philosophy, and that philosophy is reflected in all of our custom-designed and developed solutions.