Retail customers urged to complete transactions with ANZ Vietnam by Dec 15

ANZ Vietnam will stop providing services to retail customers as they are transferred to Shinhan Bank Vietnam.

HÀ NỘI — ANZ Vietnam has urged individual customers to consider making early cash withdrawals, payments and transfers prior to December 18 when the transfer of its retail business to Shinhan Bank Vietnam is completed.

From 5pm of December 15, the bank will stop providing services for Visa debit and ANZ credit cardholders, including all local and overseas ATM cash withdrawal, all POS and online usage and SMS alert services.

From December 11 to December 15, ANZ ATMs will be shut down gradually.

For internet banking services, payment instructions submitted via internet banking after 12pm on December 15 or an instruction having payment transfer value date beyond December 15 would become null and void.

Also from 12pm on December 15, ANZ will no longer accept cash payment for credit card or loan due on the same day. If retail customers are due to pay their credit card bills or monthly loan installment on the day, they are advised to arrange the payment to be received by ANZ no later than December 14.

ANZ Vietnam’s retail customers can access to Shinhan branches from Monday, December 18.

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