Technology has completely transformed how the courier services industry operates all across the world. The future of the courier industry is likely to be dominated by technology which will change the way companies operate, deliver packages, and create value for their customers. In this article, we will take a closer look at how technology is changing the courier services industry and how it may impact companies operating within this space in the near future.
In terms of courier services, technology has revolutionised the industry in several ways. In fact, courier services now make use of technology in almost every part of the business. In terms of what technology is changing, the answer is just about everything. Let’s look at some examples of how technology is changing this industry on a grander scale.
Shorter Delivery Times
First off, let’s talk about how packages are being delivered by couriers. Over the past several years, there has been an explosion of on-demand delivery services for both consumers and businesses. One of the biggest reasons why services like this have become so popular is because they are convenient, easy to use, and very affordable. Consumers can place an order online, rather than calling or visiting a store, and get their items delivered within hours. This makes it easier for people to get what they need when they need it. Businesses are able to do this for their customers too which allows them to save time and money by avoiding the overhead associated with running brick-and-mortar operations.
Improved Delivery Tracking
Another way in which technology has revolutionised the courier industry is by allowing companies to gain better insight into where their packages are at any given time. In the past, it was common for a company to have no idea where a package was after leaving a fulfilment centre. However, with new technology and advanced tracking capabilities, businesses can now track their packages as they make their way to the end consumer. This is a win-win for everyone because companies are able to deliver better customer service and consumers know exactly when their package will arrive.
Bespoke Job Platforms
While some companies are beginning to automate their delivery systems, others are not. This means that there is a constant demand for courier services all across the world, which creates new opportunities for employment. Service Club, for example, has created a platform for prospective delivery drivers and employers alike. Not only do they have their Service Club Jobs platform for finding courier and delivery driver jobs, but they also have a platform for employers who are seeking to employ couriers and delivery drivers.
In order to stay competitive in the courier services industry, companies will need to keep up with the changes technology brings and add new jobs that use technology in addition to what already exists. Companies may even begin training workers for specific jobs in the future since this would make them more qualified and productive within their company.
Better Customer Service
Another way in which technology is changing the courier services industry is through new customer experiences. New technologies are allowing companies to provide a better experience for their customers as they order and receive items. For example, companies can now create custom apps that allow consumers to track their packages in real-time, pay with ApplePay or Google Wallet, see notifications on how close a courier is to completing the delivery, and much more. This makes it easier for consumers to get their items in a timely manner and provides them with a better overall experience.
In terms of what is changing at the company level, many companies have already started using technology in order to automate certain tasks and increase efficiency. For example, Amazon has been testing unmanned drones to deliver packages in some areas of the world. While this technology is not yet available on a wide scale, it’s likely that this type of drone technology will be more widely used in the near future to complete deliveries under specific circumstances.
However, technology is not all good and has its downsides as well. One downside is that technology can require additional resources and financial investment in order to use effectively. For example, Amazon has invested significant resources into creating their advanced algorithms for predicting the arrival time of couriers so they can better estimate delivery windows. Not all companies have this sort of money to invest and so they may not see the full benefits of technology in their businesses. Even those that do invest heavily in new technologies may run into problems and fail if they don’t use them correctly or don’t offer a good user experience.
Robots vs. Humans?
Another downside is that some new roles for courier services have been replaced by machines, making human courier work more competitive. As we mentioned above, companies like Amazon have started using delivery drones as a way to deliver packages quickly and automate certain aspects of the delivery process. This has led to fewer jobs being available for those interested in becoming a delivery driver or making deliveries. Not only could this create more competition for delivery drivers, but it could also push the standard prices down because more people are able to get what they need faster. There has been a decline in the number of people employed as couriers because machines can now do many tasks better than humans. In fact, 20% of current courier jobs have been replaced by machines and this is expected to increase in the coming years.
People may begin losing their jobs as technology becomes more advanced, but this could also create an opportunity for people to learn how to use and work with new technologies such as drones or automated vehicles. Unmanned delivery vehicles, for example, would require specialised training because they will not be operated by humans. This trend towards increased automation is making way for new technology professionals who specialise in customer experience, digital marketing, and software development. These jobs will likely become more and more common as time goes on.
Wrap-Up & Conclusion
Technology can greatly improve the courier services industry, but only if it is used properly. Using technological advancements simply to replace human workers with machines will not help companies as much as those that use new technology to make employees more efficient and helpful for their customers.
The future of the courier service industry is unclear, as it is difficult to know which technologies will take off and catch on with companies and clients. However, one thing is certain – courier services are changing rapidly due to developments in technology.