Why Don’t More Taxpayers Take Advantage Of Free Help For Filing Taxes Online?

The tax season is a time of year that often leaves taxpayers feeling overwhelmed and confused. With the growing complexity of tax laws and the pressure to accurately report all income and deductions, many people find themselves in need of assistance. Surprisingly, despite the availability of free help for filing taxes online, many taxpayers are either unaware of this service or choose not to utilise it.

In this article, we’ll explore the reasons why more people don’t take advantage of free online help for filing taxes, and uncover the potential benefits that may be going untapped.

1. Lack Of Awareness

Believe it or not, one of the main reasons why people don’t use free help for filing taxes online is simply because they don’t know it’s available. There’s a useful link that directs taxpayers to free online tools, but many are unaware of this or overlook it due to a bombardment of advertisements from paid tax services.

Increasing awareness through better promotion and education can make these free tools more accessible to the average taxpayer.

2. Mistrust Of Free Services

Another common barrier is the mistrust of anything that is labelled as ‘free.’ People often associate free services with lower quality or hidden fees. This perception can be countered by emphasising the legitimacy and benefits of these services, which are often backed by governmental agencies or reputable non-profit organisations.

3. Perception Of Complexity

Many taxpayers feel that their tax situation is too complex for a free online service to handle. They may have multiple sources of income, deductions, or other unique scenarios that lead them to believe that only a paid professional can manage their case.

However, many free online tax help services are robust and capable of handling a wide variety of tax situations, offering guided assistance throughout the process.

4. Concerns About Privacy And Security

The fear of personal information being misused or stolen is a legitimate concern that keeps some people from using free online tax help. It’s essential for these services to prioritise and clearly communicate their security measures, reassuring users that their information will be handled with the utmost care and protection.

5. Preference For Human Interaction

Some taxpayers simply prefer the human touch of face-to-face interaction with a tax professional. They feel more comfortable discussing their financial situation with a person rather than an online platform. While this preference is valid, it’s worth noting that many free online tax services offer live chat or phone support, bridging the gap between technology and personal connection.

6. Assumed Ineligibility

Certain free online tax filing services have eligibility requirements based on income or other factors. Some taxpayers may assume they don’t qualify for free help without checking the criteria. Clear information about eligibility, prominently displayed, can help dispel this misconception.

7. Difficulty In Finding The Right Service

Navigating the sea of online resources can be a daunting task for many taxpayers. With various free tax help services available, individuals may find it challenging to identify the one that best suits their needs. Whether it’s a service designed for a specific income level, family situation, or particular tax scenario, the choice may not be straightforward.

Educational campaigns that guide taxpayers through the process of selecting the most appropriate service can make this step more manageable. Clear comparisons, easy-to-understand guides, and personalised recommendations based on specific situations can alleviate this concern. By simplifying the process and offering guidance, more taxpayers might be encouraged to take advantage of the free help that is tailored to their individual needs.


The availability of free online help for filing taxes is an incredible resource that can empower taxpayers to navigate the complexities of tax season with confidence. Whether it’s lack of awareness, mistrust, perceived complexity, privacy concerns, preference for human interaction, assumed ineligibility, or difficulty in finding the right service, understanding and addressing these barriers can open the doors for more individuals to benefit from this invaluable support.

By embracing these free services and spreading awareness, we can make the often daunting task of filing taxes more accessible and less stressful for all.