Manually managing all activities in your field service business is practically impossible, especially if you have many clients. That’s the reason why 48% of companies use field management software. These tools simplify typical business processes, leading to faster job completions and high-quality output.
With that in mind, here’s how field service business software revolutionises your business:
1. They make quoting easy
First impressions mean everything in the business world. When a prospect contacts you to inquire about your services, you must prove that you can solve their issues professionally. It typically starts by sending a job estimate to the client.
Fundamentally, you break down the activities you’ll need to complete the job and attach appropriate costs to each. Doing this with pen and paper might be time-consuming and error-prone. An excellent option is using industry-specific field service business software.
For instance, HVAC software is perfect for contractors maintaining heat, ventilation, and air-conditioning systems. From its rich database of universal work breakdown schedules and typical unit costs, you can generate an estimate in a few minutes and send the quote to the potential customer. Sending a comprehensive and accurate quote promptly impresses the prospect, making them likely to seek your services again.
2. They streamline scheduling and dispatching
Confusion may arise if you have many clients and dispatch workers simultaneously to different job sites. There’s the risk of assigning a given team member two or more tasks for a given shift. You could also send more workers than is necessary to a given site.
Field service management software have appropriate algorithms that eliminate double booking. Such software solutions ensure every crew member tackles one task at a time and that every job site is staffed.
3. They enhance collaboration
Collaboration in field service businesses is crucial. The manager and support staff may be at the main office with workers spread across multiple job sites. Without proper communication and cooperation, work may not proceed as planned. There’ll always be a need to request additional supplies from the office, inform workers of urgent changes, reorganise staff, and report progress to supervisors.
Field management software enhance collaboration. Most have mobile app versions that workers can conveniently access from their phones. So, they promptly get notifications of new messages and act as needed. The result is completing jobs faster and making sure client needs are met.
4. They simplify invoicing
Timely invoicing is essential to ensuring clients pay for services delivered. Consider that small and medium enterprises in the UK miss out on over GBP£250 billion (almost USD$300 billion) cash flow due to late payments. And improper invoicing is one of the culprits.
Luckily, with field management software, you can quickly convert estimates and quotes into invoices and send them to customers as soon as the job is complete. Moreover, you can automate reminders, so the client knows they’re expected to fulfil their obligations by a given date.
Getting paid on time for work done boosts business cash flow, enabling you to pay workers, settle utility bills, and proceed to other jobs.
5. They help in payroll preparation
About 49% of employees may consider searching for a new job after only two pay check errors. Computing wages manually may lead to errors, potentially increasing employee turnover. You wouldn’t want that for your field service business because it’s costly to hire new staff now and then. It also disrupts workflow since you’ll have to train new hires.
You can minimise pay check errors by using field service business software. An excellent approach is to track the time worked. An advanced monitoring tool is Global Positioning System (GPS), which allows you to know workers’ whereabouts at any given time. Plus, you can automatically export the time logging reports to the payroll, which leaves no room for complaints and discrepancies.
6. They facilitate customer relationship management (CRM)
65% of businesses start using CRM tools within their first five years of operation, testifying to their vitality. In essence, CRM fosters personalised interactions with clients to encourage loyalty and purchases. When customers get fast responses to their queries, they’re not only impressed but also influenced to make purchases.
Most field service management software incorporate CRM features, including contact management, lead generation, sales analytics, workflow optimisation, client data storage, chat integration, call centre automation, and customer support automation. By putting clients as your top priority, you convince them to do business with you repeatedly.
Process efficiency is important in businesses, as every entrepreneur would want to save time, money, and energy. Field service business software are an excellent option to maximise efficiency in your daily tasks. Before investing in one, assess different options on the market based on their features, security measures, and affordability.
Ultimately, you’ll prove to customers that you’re tech-savvy, which is a quality they admire in companies. The more customers acquire your services, the more your business becomes profitable.