As businesses embrace the modern convenience of remote work, keeping their data and systems secure is more important now than ever before.
With the advancement of technology comes risks, but with the right security strategies in place, you can rest assured that your sensitive information is free from malicious attacks and prying eyes.
Remote security management is critical for protecting your company’s confidential data as well as its employees’ personal information. Remote monitoring services can look after entry points to your system 24/7 when security guards couldn’t. Especially with professional services automation (PSA), RMM works in great tandem with it. They help protect your clients from any thievery or compromised investments.
Hence, if you’re thinking of adding security measures to your business, try considering remote monitoring systems. This will offer you and your clients assurance that your company is being monitored by professionals. At the same time, you don’t need to hire a security guard to be on-site at all times. There are several more benefits to having a remote monitoring system installed and we will discuss those below.
What is Remote Monitoring and Management (RMM)?
Remote Monitoring and Management (RMM) software is a set of digital tools designed to help companies keep their IT networks and computer systems running smoothly and securely.
RMM software works by providing a single view of all devices connected to a network, as well as automated monitoring capabilities that detect failures or performance issues before they can cause disruption. It also enables comprehensive remote management capabilities, including the ability to perform maintenance and troubleshooting tasks, provide real-time alerts when faced with potential threats, deploy software updates and patches, and more.
RMM software can be used to automate mundane IT management activities, streamline processes, provide remote access to company data, and reduce costs associated with troubleshooting problems.
Since RMM monitors the network’s remote system, MSPs can maintain all the devices used within it. The software collects and organises usage data, generates reports, and automates system maintenance.
Other specific features depend on the software used and how customisable it is.
What Features Should You Look for in RMM Software?
1. Patch Management
When your company’s software needs to be fixed or updated, the MSP can send out a patch for it. Patch management in RMMs lets your system automatically download patches and updates while you’re offline.
Due to the reason it is automated, your IT team has more time to attend to other pressing tasks. You can leave it to the MSP to monitor the implementation of the patches and how they run on your system.
2. Remote Access
Remote management has always been there but the industry has grown since the pandemic. It’s become a staple work environment to accommodate the demands of clients. Several of the modern workforces work at home so home service from MSPs is unrealistic. If they can access your device remotely, troubleshooting would be more convenient and efficient.
Remote access and support allow them to see any aspect of your device that may have the error. Hence, RMM makes it easier to point out the problem and resolve it, reducing overall labour.
Any authority that can fix your issues or give system updates needs to be informed about it. The great part is you don’t have to do that yourself because RMMs can send various alerts to the support team.
You can set the alerts to go out as much as you want to as many devices as you want. The RMM software will alert the MSPs about the issue because you need to call them about it.
One of the best features you can look for in RMM for the health and growth of your business is reports. Data about your system can verify if it’s healthy and help you decide better in the future.
There are three types of reports that the software may provide you. It can be an inventory of devices, your systems’ health, and product and customer analytics.
What are the Benefits of RMM?
1. Reduced Network Downtime
Businesses tend to experience several hours of network downtime yearly which can be costly for you. You and your staff aren’t able to access data, including emails from customers and software for tasks.
By monitoring your network continuously, you can detect issues early on and address them swiftly, meaning fewer outages and increased reliability of your services.
Additionally, built-in automation features mean that issues can be addressed even faster, eliminating the need for manual intervention and reducing overall network downtime.
With Remote Monitoring and Management, you can be sure that minor problems don’t become major disruptions.
2. Enhanced Security
Since industries are more globalised now, there are more attacks targeting those enterprises. It’s a relatively new challenge they face as cyber threats keep coming. This emphasises the need and priority for stricter security measures for the business and the clients.
If your business handles confidential information for companies and clients, it’s a big responsibility. You have to ensure that the data you have of them won’t be lost or stolen. Compromised security can damage your company’s reputation and your client’s trust in you. They’ll be put off by the fact that you can’t take care of their sensitive data.
3. Minute Overhead Costs
If you’re a start-up or a medium-sized business, you need to handle overhead costs effectively. This will support the development, growth, and initial success of your business. After all, spending on IT infrastructures and human resources is an expensive endeavour. Not everyone can afford to hire a permanent IT professional from the get-go but it’s necessary.
Not to mention, there are several factors you need to invest in as a start-up to build your foundation. This includes utilities, building rent, and staff salary so you have to make good financial decisions.
Aside from investing in the latest technology, you’ll also need a team to handle your network. Using RMM will help avoid any unnecessary costs which is a big deal for a start-up. Later on, you can also pair it with PSA technology for better customer service and satisfaction. You won’t need to hire as many IT experts with the right RMM software at your disposal. And the IT expert can be paid at a predictable monthly rate so you won’t be caught unaware.
4. Automated Maintenance
Maintenance is an important part of any software so that it stays up to date. That means many of its aspects were improved to better cater to your company. It improves the system’s security and health as it’s maintained. Hence, regular maintenance is needed so your system will remain protected from different threats.
As long as your system is healthy, your business gains more profit. That’s why even for start-ups, RMM software is a valuable long-term investment. It will keep track of your technology and ensure your data is accessible when necessary.
5. Automatically Scheduled Reboots
Some tasks can be a huge hassle for IT experts when they need to do them manually. For example, setting up servers or rebooting desktops during office or night hours are some of those. On the bright side, RMM reboots automatically, saving them the hassle that comes with the task.
As a user, you won’t have to connect to the device personally to schedule a manual reboot. You can use your office hours for work instead of technical tasks thanks to RMM. Instead, with a few clicks, you can configure unattended reboots from the RMM portal yourself.
6. Applicable to Almost All Business Models
No matter what kind you own, all businesses need a level of security to protect their assets, employees, and customers. RMM not only keeps them safe but monitors your employees regardless of where they work.
Let’s say, even in the academe, RMM is used to ensure teachers are conducting online classes properly. Their Zoom meetings with the students are reviewed to see if they get paid for that class. It can also be used by companies that hire freelancers to keep an eye on their progress. It’s a truly flexible software that can be used by almost any industry and business.
We’re all in an age where technology is a crucial part of our daily lives, as well as the businesses around us. The pandemic merely rushed the transition from an on-site to a remote work environment. Hence, almost every business offers hybrid work schedules while monitoring employees remotely.
Remote monitoring is also important in taking care of the business because of efficiency and security. The more we become dependent on technology, the more vulnerable we become to cyber attacks. That’s why security is an important aspect of any software your company intends to use. Besides that, automation is an essential feature that ensures work productivity is maximised. Downtime is kept at a minimum while your technology stays in tip-top shape due to maintenance.
Hence, RMM is a must-have for every business, especially start-ups and medium-sized ones. It’s a wonderful and affordable investment that will keep your business and your clients safe. This in turn will increase the trust between you and help your business grow.